TAP into a pool of knowledge. TAP into deliveries on your terms. TAP into instant pricing. TAP into unparalleled support. TAP into a company and distribution network that truly works for you.
Thermaline's Tactical Alliance Program (TAP) – Aligning Manufacturer and Distributor to produce exceptional results for you!
TAP is Rapid Deployment – Setting new standards in equipment delivery with no additional charges
TAP is real-time Design, Quote and Buy – Intuitive on line pre-engineered equipment calculators. Instant pricing, specifications, dimensions and ordering
TAP is real support – Tactically aligned distributors and re-sellers. You choose the distributor you want to work with! Choose by location, capabilities, payment options, value added services.
TAP is NO shipping charges! – Order qualified equipment online through a TAP distributor and the equipment ships directly to you free of charge.
TAP is engineered solutions – Send your challenging applications directly to engineering for a timely response and the right solution. Send RFQ now.
TAP is continuous improvement – A culture committed to continually improving all facets of manufacturing and distribution to better serve you.
TAP into a new way of doing business!
What is Rapid Deployment?
Rapid Deployment is Thermaline's expedited shipping program. With the implementation of lean manufacturing practices qualifying equipment can ship on your terms (either standard or “Rapid Deployment”) with no additional charges. Download the Rapid Deployment pdf for more information and qualifying equipment.
What is TAP?
T.A.P. is our Tactical Alliance Program which encompasses a new system in distribution, quoting, purchasing ordering, engineering, support and more. TAP into the portal to place orders directly with the factory securing your delivery in the production queue then select the distributor of your choice to complete the order. Whether you require additional supporting equipment, installation services, technical support or further design, your value-added distributor will support the entire process.
Here is how it works: when placing your order from the portal select your distributor and finish checking out this automatically places your order in the production queue and initiates the production process and you will receive a confirmation from the Thermaline. Your distributor will contact you within 24 hrs of placing the order with shipping charges and terms, once complete the order will ship on scheduled date unless the terms are not met within 5 business days in which case the order will be re-scheduled or cancelled.
Can I buy direct from the factory?
Yes, you can purchase directly from the factory but orders placed factory direct do not qualify for promotions including free shipping and the cost is the same as purchasing through a high volume TAP distributor. Your preferred distributor can also provide installation services, repairs, auxiliary equipment, system design, equipment expertise and warranty service if necessary.
If you have a preferred contractor, consultant, or equipment supplier, you do not see on our map we would be happy to contact and work directly with them or for a referral to a dealer that covers your region, please visit our distributor page or give us a call.
Can I become a Thermaline TAP Distributor?
Yes, you can become a Thermaline distributor! Thermaline’s O.D.T. (Open Distribution & Trade) policy has no territories or boundaries. Contact us to become a TAP partner now.
Do I have to set up an account?
No, you can use the portal and place orders as a guest. We encourage you to set up an account so your preferences are securely saved. Of course, if you are a competitor we wouldn’t expect you to save your information.
Are there extra costs for expedited deliveries?
There are no extra charges for expedited deliveries. Choose your delivery method (standard or Rapid Deployment) if applicable; It is that easy! If you need it faster than our Rapid Deployment delivery just give us a call and we will see if we can accommodate your request. We ask that you only use Rapid Deployment when necessary.
Where are the products made?
Thermaline Plate and Tube heat exchangers are made in the USA. Our plant is located in Auburn WA – take a virtual tour or if you are in the area stop by; we would love to show you around!
How do I get free shipping?
For orders that qualify for free shipping there is no charge for standard ground freight. The purchaser will be responsible for the additional costs above ground freight if expedited shipping is requested. If the equipment does not qualify for free shipping or if expedited shipping charges are incurred they will be routed through the chosen TAP distributor.
What are the terms?
Terms are set up between you the purchaser and your TAP Distributor. The distributor map lists Triad partners that accept credit cards.
Can I pay with a credit card?
Yes, if your chosen TAP distributor accepts credit cards. The distributor map lists TAP partners that accept credit cards.
What if I find a less expensive option?
Thermaline strives to offer top-quality, American-made products at a fair price and put all our pricing and knowledge at your (and our competitors') fingertips. There may be less expensive options out there but usually we find there are differences in performance specifications and the equipment is not equal. Check your specifications closely or we would be happy to analyze these with you. Either way, we appreciate your feedback and value your input.
Why have you made it so easy?
We are confident you will realize the value of the T.A.P. network and ease of doing business with Thermaline that you will be a return customer and give us the greatest return of all….. a referral!
What if I do not see the equipment I am looking for in the Portal?
The portal only represents a fraction of Thermaline's products and capabilities. Check our web site to see all we offer and send us your inquiry and our engineering team will provide a proposal and specifications.
Do I have to order from the web site?
You can place orders any way you like! Use fax, phone, e mail or whatever method your company may have, though promotions for online orders may not apply.
Info for the competitors?
Welcome, don’t you have anything better to do?
If you are an experienced, confident and well qualified engineer in the heat transfer industry give us a call, we are always looking for the top to join our selective team.
Tired of working for the competitor and want to be on a winning team where you can make a real contribution and be rewarded accordingly?
How do I make a comment or suggestion?
We would love to hear from you and value your input. Give us a call at 1(800)767 6720 or send us a message.